Flovvi is an application that helps you track your pet's health and wellbeing through data logging (weight, meals, walks, treatments, appointments), preventive quizzes, and an AI-based assistant.

Flovvi is not a veterinary or medical service. The information and suggestions provided by the AI assistant are for educational and preventive purposes only and never constitute a diagnosis, prescription, or professional veterinary advice. Always consult a licensed veterinarian for any concern about your pet's health. In an emergency, contact a veterinary facility immediately.

To use the Service you must create an account with accurate information, kept up to date. You are responsible for keeping your login credentials confidential and for all activity under your account. You must be at least 18 years old and have the legal capacity to enter into a binding contract to create an account.

Flovvi offers a free plan with limited features and a paid Pro plan with additional features (including the AI Chat assistant). Payments are processed by our provider, Stripe. The Pro subscription renews automatically at the end of each billing period unless cancelled. You may cancel at any time from your billing settings: cancellation takes effect at the end of the period already paid for, without a refund of the current period except as set out in Section 4.

We reserve the right to change paid plan prices, with reasonable advance notice before the change applies to your next renewal.

If you are a consumer residing in the European Union, you have the right to withdraw from the subscription contract within 14 days of subscribing, without giving any reason, under EU distance-contract rules. To exercise this right, contact us at team@flovvi.com.

By requesting immediate access to the Pro plan before the 14-day period expires, you acknowledge and agree that the right of withdrawal is extinguished once the service has been fully performed, and that, if you withdraw after partial use, we may retain an amount proportionate to the service already provided.

You retain ownership of all data and documents you upload to Flovvi ("your Content"). You grant us a limited license to use your Content solely to provide the Service to you (for example, to generate AI assistant responses or process uploaded documents). We do not claim ownership of your Content and do not use it for any purpose other than providing the Service.

You are solely responsible for the Content you upload and confirm you have the right to do so (for example, veterinary documents relating to your pet).

By using the Service, you agree not to:

• violate any law or the rights of third parties;
• attempt to gain unauthorized access to other users' accounts, systems, or data;
• use the AI assistant for purposes unrelated to tracking and preventing your pet's health, including sending unlawful, offensive, or harmful content;
• attempt to extract, decompile, or replicate the workings of the Service or the AI assistant;
• overload or compromise the Service's infrastructure (for example, with automated bulk requests).

We reserve the right to suspend or terminate accounts that violate these Terms.

The Service, its code, design, and the Flovvi brand are our exclusive property or that of our licensors and are protected by intellectual property laws. No rights to the Service are granted to you other than the limited right to use it under these Terms.

The Service is provided "as is", without warranties of any kind, express or implied, including — to the extent permitted by applicable law — warranties of fitness for a particular purpose or error-free operation. We do not guarantee that information provided by the AI assistant is always accurate, complete, or up to date.

To the extent permitted by applicable law, our total liability to you for any claim arising from your use of the Service is limited to the amount you paid for your subscription in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential damages, or loss of profits. Nothing in these Terms limits our liability for willful misconduct, gross negligence, or personal injury, to the extent such limitation is not permitted by applicable law.

You may close your account at any time from your settings. We may suspend or terminate your access to the Service if you breach these Terms, with notice where reasonably possible. Upon account closure, your data is deleted as described in our Privacy Policy.

These Terms are governed by French law. If you are a consumer residing in the European Union, this choice of law does not deprive you of the protection afforded by the mandatory rules of the country in which you habitually reside. Likewise, if you are a consumer, you have the right to bring proceedings, and to be sued, before the courts of your own country of residence, as well as before the French courts.

We may update these Terms from time to time. In the event of material changes, we will notify you by email or with an in-app notice before the changes take effect. Continued use of the Service after the changes take effect constitutes acceptance of the new Terms.

For any questions about these Terms, email us at team@flovvi.com.

These Terms are published in Italian, English, and French. In the event of any discrepancy between versions, the English version shall prevail.